PRE-ORDERS:
All pre-ordered items will be processed and shipped as soon as they become available. You will receive an email update once your item has been dispatched. Delivery estimates for pre-orders can be found in the item's description.

DELIVERY TIMES: 
Shipping within Australia: 
We offer Standard shipping (3-5 business days) and Express shipping (1-2 business days). FREE standard shipping within Australia on all orders over $115, which includes every dress and clothing piece. Shipping rates and additional information can be viewed at checkout. 

Shipping International:
All international orders are shipped with DHL Express (3–5 business days to most countries) for a flat A$39.99. Shipping rates and additional information can be viewed at checkout.

Shipping times are considered estimates and are subject to delays that may be out of our control.  Orders are dispatched within 1–2 business days. Shipping estimates do not include this processing time.
Please note that online orders are not processed over the weekends or on NSW public holidays.
 
TRACK YOUR PARCEL: 
Once you place an order, you will receive an order confirmation email. When your order has been fulfilled and handed over to the shipping company, you will receive an email with tracking details and can receive updates via that link.

Please note that the delivery times listed above are estimates. Sana The Label is not responsible for any delays caused by the carrier.

If you are not home to accept your package, the carrier will assess whether it is safe to leave. If it is not, a parcel card will be left in your letterbox with instructions for arranging redelivery or picking up your package at the local post office.

We are not responsible for lost or stolen packages. If your package is marked as delivered by the carrier but you did not receive it, you must file a complaint with your local carrier.
 
TAXES & DUTIES: 
Our warehouses are located in Australia, so Australian customers will not face any duties or taxes on their shipments upon arrival.

For international orders, all duties, import taxes and customs fees are included and paid by SANA THE LABEL. You only pay the shipping fee shown at checkout, with nothing extra to pay when your parcel arrives.

If you refuse or miss your delivery and the parcel is sent back to our warehouse (which may take several weeks), we can offer store credit for the value of the items, less the cost of return postage. The original shipping fee is not refunded.

RETURNS & EXCHANGES

For a change of mind or a different size, we offer an exchange or store credit. Refunds are for items that are faulty, damaged or incorrect.

Register your return through our returns portal within 14 days of receiving your order. Your return needs to reach us within 28 days of receiving it.

Return postage is free within Australia for exchanges and store credit. Once your return is registered, we email you a prepaid return label. International customers are welcome to exchange or take store credit, and arrange and pay for their own return postage.

Items must be unworn and unwashed, with all tags attached. Hijabs that have been tried on, sale items (for a change of mind) and gift cards can't be returned. This doesn't affect your rights under the Australian Consumer Law.

Full details are in our Refund Policy and on our Returns & Exchanges page. Questions? Email info@sanathelabel.com or chat with us in the SANA app.