You will receive an order confirmation email within a few minutes of placing your order, and a second email with tracking once your parcel has been dispatched. If you cannot find the confirmation, please check your junk folder, then email info@sanathelabel.com with your name and we will resend it.

Yes, as long as your order has not been dispatched. Reply to your order confirmation or email info@sanathelabel.com with your order number and the new address and we will update it. Once a parcel has left us it cannot be redirected, so please check your address carefully at checkout.

Yes. International orders ship with DHL Express and arrive in 3–5 business days in most countries, for a flat A$39.99 shown at checkout. All duties and import taxes are included and paid by us, so there is nothing extra to pay on delivery. Within Australia, standard shipping (3–5 business days) is free on orders over $115 and express shipping (1–2 business days) is $15.

Orders placed before 12pm AEST are dispatched within 1–2 business days, Monday to Friday (excluding NSW public holidays). After dispatch, Australian standard delivery takes 3–5 business days and express 1–2 business days. International orders arrive in 3–5 business days with DHL Express. Pre-order items ship as soon as stock arrives, and the expected date is shown on the product page.