Review Policy

Reviews help you choose with confidence, so we want ours to be honest and complete. This is how we collect, keep and show them.

What we publish

We are building our reviews up before we show them on each piece's page. Every genuine review we receive is kept as the customer wrote it and is published, whatever the star rating, when our reviews section opens. We never change the words of a review, and we never hold a review back because it is critical or the rating is low.

When we remove a review

We only remove a review, or decline to publish it, if it:

• contains abusive, threatening or discriminatory language
• includes personal details about anyone, such as their contact information
• is spam, or is about something unrelated to our pieces or our service
• appears to be fake, for example because it was not written by a real customer

We do not remove reviews for any other reason.

Store credit for reviews

From time to time we invite customers to share an honest review, and reviewers may receive store credit as a thank you: $20 for a review left from one of our review invitations that mentions it, and $10 for adding a photo to a review. The credit is the same whatever rating you give, whether your review is glowing, critical or somewhere in between. A photo of the piece on its own is perfectly fine. Store credit does not expire. Reviews that received store credit are marked as having earned a reward wherever they are shown, so everyone reading them knows.

Removing your own review

If you would like your own review taken down, email us at info@sanathelabel.com from the address you used when you left the review, and tell us the name of the piece and your order number. We will remove it and let you know once it is done.

How ratings are shown

Where a star rating appears on our website, it counts every review the piece has received and shows how many reviews it is based on, so you can see whether an average comes from one review or many.