Privacy Policy

Effective Date: 11 May 2026 · Last Updated: 11 May 2026

This Privacy Policy describes how SANA The Label (“we,” “us,” or “our”) collects, uses, and shares personal information when you use the SANA mobile application (the “App”) and our website sanathelabel.com (collectively, the “Services”).

By using the Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

Account information — name, email address, phone number, and password when you create an account.
Order information — shipping and billing addresses, items purchased, and order history.
Payment information — payment is processed by our payment processor (Shopify Payments / Stripe). We do not store full card numbers; we receive only a tokenised reference and the last four digits of your card for receipt display.
Communications — messages you send us via support email, social channels, or in-app chat.

1.2 Information Collected Automatically

Device information — device model, operating system version, unique device identifiers, and crash logs.
App usage data — pages and products viewed, items added to cart, and features used.
Location data — approximate location derived from your device’s regional setting (country only), used to display prices in your local currency. We do not collect precise GPS location.
Cookies and similar technologies — used in the in-app browser during checkout to maintain your session.

1.3 Information from Third Parties

Shopify — for catalog, inventory, cart, and checkout data.
Instagram (Meta) — public posts from our official @sanathelabell account when you view our Reels tab. We do not access your personal Instagram data.
Analytics providers — anonymised usage statistics.

2. How We Use Your Information

Process and fulfil orders, including shipping, returns, and refunds.
Provide customer support.
Display prices in your local currency.
Send order confirmations, shipping updates, and (with your consent) marketing communications.
Improve the App, diagnose technical issues, and prevent fraud.
Comply with legal obligations (tax, accounting, consumer protection law).

3. How We Share Your Information

Service providers — Shopify, payment processors, shipping carriers, email providers, and analytics providers, all bound by contractual confidentiality obligations.
Legal compliance — when required by law, court order, or to protect our rights, property, or safety.
Business transfers — in connection with any merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

We do not sell your personal information to third parties.

4. International Data Transfers

We are based in Australia. If you access the Services from outside Australia, your information will be transferred to, stored, and processed in Australia and in other countries where our service providers operate. We rely on adequacy decisions and standard contractual clauses where required by law.

5. Data Retention

We retain personal information for as long as your account is active, as needed to provide the Services, and as required to comply with our legal obligations (typically 7 years for financial records in Australia). When information is no longer needed, we securely delete or de-identify it.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access — request a copy of the personal information we hold about you.
Correct — request that we update inaccurate or incomplete information.
Delete — request that we delete your personal information.
Restrict or object to certain processing.
Data portability — receive your data in a portable format.
Withdraw consent for marketing communications at any time.
Lodge a complaint with a supervisory authority (OAIC in Australia, ICO in the UK, your state Attorney General in the US).

To exercise any of these rights, email privacy@sanathelabel.com. We will respond within 30 days.

California Residents (CCPA / CPRA)

You have the right to know what categories of personal information we collect, to delete your information, to opt out of any sale/sharing (we do not sell), and to non-discrimination for exercising these rights.

European Residents (GDPR)

Our legal bases for processing are: (a) performance of a contract (orders), (b) legitimate interests (security, fraud prevention, product improvement), (c) consent (marketing), and (d) legal obligations (tax, accounting).

Australian Residents (Privacy Act 1988)

We comply with the 13 Australian Privacy Principles. You may contact the OAIC at www.oaic.gov.au.

7. Children’s Privacy

The Services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

8. Security

We use industry-standard technical and organisational measures to protect your information, including encryption in transit (TLS), encrypted storage of authentication tokens, and access controls. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

9. Permissions Used by the App

Camera — to scan barcodes for quick product lookup (optional; only when you initiate it).
Photo Library — to save styling inspiration images you choose to download (optional).
Notifications — to send order updates and (with your consent) promotional notices. You can disable this in your device settings at any time.

No permission is used in the background or without an action you initiate.

10. Third-Party Links

The App may contain links to third-party websites (e.g., the Shopify-hosted checkout, Instagram). We are not responsible for the privacy practices of those sites. Please review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified in-app or by email. The “Last Updated” date at the top reflects the most recent version.

12. Contact Us

For privacy questions or to exercise your rights:

SANA THE LABEL
Email: privacy@sanathelabel.com
Website: https://sanathelabel.com

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